Notes on data protection

  1. Information about the collection of personal data

In the following, we shall inform you about the collection of personal data when using our website. Personal data shall constitute all data that could be used to identify you personally, such as name, address, email address and user behaviour.

In accordance with Art. 4 (7) of the EU General Data Protection Regulation (GDPR), the controller shall be:

LogPay Financial Services GmbH

Schwalbacher Straße 72

65760 Eschborn

Email address:

(please refer to our legal notice). You may contact the data protection officer at or by post to ‘The Data Protection Officer’ at our postal address.

You may use our service without disclosing your identity. In the case of use of one of our personalised services, you shall be asked separately for the data necessary to provide the service. The decision to use these services and to provide the relevant data shall be entirely yours.

When you contact us by email or through a contact form, the data you provide (your email address and your name and your telephone number if applicable) shall be stored by us in order to respond to your enquiry. We shall delete the data arising in this context once retention is no longer necessary, or restrict the processing in the case that legal retention obligations exist.

In the case that we use contracted service providers for specific features of our service or would like to use your data for advertising purposes, we shall comprehensively inform you of the respective processes below. We shall also specify the established retention criteria.

  1. Your rights

You shall have the following rights in relation to us with regard to personal data concerning you:

  • right of access;
  • right to rectification or erasure;
  • right to restriction of processing;
  • right to object to processing; and
  • right to data portability.

You shall also have the right to lodge a complaint about the processing of your personal data by us with a data protection supervisory authority.

  1. Collection of personal data when you visit our website

When using the website solely for informational purposes, that is, if you do not register or otherwise submit information to us, we shall only collect the personal data that your browser transmits to our server. If you wish to view our website, we shall collect the following data, which is technically necessary for us to display our website to you and to guarantee its stability and security (the legal grounds shall be Art. 6 [1] lit. f of the GDPR):

  • IP address;
  • date and time of the request;
  • difference between your time zone and Greenwich Mean Time (GMT);
  • requested content (the actual page;)
  • response/HTTP status code
  • amount of data transferred in each case;
  • website from which the request originates;
  • browser;
  • operating system and its interface; and
  • language and version of the browser software.

This data shall be processed for the duration of your visit to our website.

In addition to the aforementioned data, cookies shall be stored on your computer when you use our website. Cookies are small text files that your browser assigns and stores on your hard disk, and that transmit specific data to the site that sets them (in this case, ours). They serve to make the Internet service more user-friendly and effective altogether.

Use of cookies

  1. a) This website uses the following types of cookies whose extent and functionality are subsequently described:

- transient cookies.

  1. b) Transient cookies are deleted automatically when you close your browser. These cookies include session cookies in particular. These store a session ID, with which the various requests of your browser can be assigned to a common session. This allows your computer to be recognised when you return to our website. Session cookies are deleted when you log out or close your browser.
  2. c) We use cookies on our web pages to analyse anonymous visitor data using a statistical function. The statistics serve to analyse visitor behaviour when using our service and hence ensure an ongoing search engine optimisation process.
  3. d) You may configure your browser settings as you wish, for example, you may refuse to accept third-party or all cookies, or you may request notification that a website would like to set a cookie before accepting the cookie. Please note that you may consequently be unable to use all the features of this website.
  1. Other features and services of our website

In addition to using our website purely for informational purposes, we provide various services that you may use if they are of interest to you. Generally, you shall be required to supply further personal data, which we shall use to provide the respective service and to which the aforementioned grounds for data processing shall apply.

In some cases, we shall use external service providers to process your data. These have been carefully selected and commissioned by us, shall be subject to our directives and shall be regularly monitored.

Furthermore, we may transmit your personal data to third parties if we provide joint agreements or similar services together with partners. Further information shall be available once you have provided your personal data or in the description of the service below.

Insofar as our service providers or partners have a registered office in a country outside the European Economic Area (EEA), we shall inform you about the relevant consequences in the description of the service.



  1. Objection to or withdrawal from the processing of your data

In the case that you have consented to the processing of your data, you may withdraw your consent at any time. Such withdrawal shall affect the legitimacy of the processing of your personal data once you have pronounced yourself against it.

Insofar as we shall base the processing of your personal data on the balance of interests, you may object to the processing. In particular, this shall be the case if the processing is not required for the fulfilment of an agreement with you, which we shall explain in each of the following descriptions of the features. In the exercise of such an objection, we shall request that you explain the grounds for your objection to the processing of your personal data in the manner in which we carry it out. In the case that your objection is justified, we shall examine the situation and either stop or modify the data processing, or explain our compelling legitimate grounds to continue with the processing.


Of course, you may object to the processing of your personal data for advertising and data analysis purposes at any time. You may inform us of your objection to advertising using the above contact details.

  1. Newsletter

You may consent to subscribing to our newsletter, through which we inform you about our services.

We use a double opt-in process for subscription to our newsletter, that is, once you have subscribed, we shall send an email to the specified email address asking you to confirm that you would like to receive the newsletter. If you do not confirm your subscription, your information shall be blocked. In addition, we shall store your IP addresses and the subscription and confirmation times respectively. The purpose of the procedure is to be able to produce evidence of your subscription and, if necessary, to clarify the possible misuse of your personal data.

The only mandatory information for the purpose of sending the newsletter is your email address. Providing other, separately marked information shall be voluntary and shall be used to address you personally. Once you have confirmed, we shall store your email address for the purpose of sending the newsletter. The legal grounds for this shall be Art. 6 (1) lit. a of the GDPR.

You may withdraw your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You may effect the withdrawal by clicking on the link available in every newsletter email, submitting this form on the website, sending an email to or using the contact details specified in the legal notice to send formal notification. When you withdraw your consent, we shall store your email address and, if necessary, the time of your withdrawal.

Please note that we may receive bounce messages when the newsletter is sent (for example, if an email could not be delivered because the email address does not exist or the account is full) and analyse your user behaviour. We assign your email address to an individual ID for the analysis. Links included in the newsletter contain this individual ID. We use the data thus obtained to create a user profile to customise the newsletter to your individual interests. For this purpose, we collect the time you read our newsletter and the links you click, and use them to infer your personal interests. Furthermore, we shall use this data to manage the newsletter service and to analyse it for statistical purposes and to improve our services.

You may object to the tracking of links to other pages at any time by contacting us in one of the manners specified in the legal notice. The information shall be stored for the duration of your subscription to the newsletter. Once you have unsubscribed, we shall store the data anonymously as statistics.

Newsletters are sent by CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany, a German service provider.

  1. Use of our LogPay account (B2B)

Insofar as you would like to use our LogPay account (B2B), you must register by providing the required information. The LogPay account (B2B) is an additional service in our customer relationship. You shall receive information about the use of your data as our customer in the application process.

  1. Integration of Google Fonts and Google Hosted Libraries

We use the Google Fonts and Google Hosted Libraries services provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, on our web pages.

When you visit our website, Google is notified that you have accessed the corresponding page on our website. In addition, the data specified in point 3 of these notes shall be transmitted.

Further information about the purpose and extent of the data collected and its processing by the provider is available in the privacy policy of the provider. This also includes further information about your rights in this regard and the configuration settings for the protection of your privacy: Google processes your personal data in the USA and has EU–U.S. Privacy Shield Framework certification:

  1. Use of Unbounce

This website uses Unbounce, a web analytics service of Unbounce Marketing Solutions Inc. (‘Unbounce’). Individual pages are hosted at Unbounce, which provides us with statistical analyses for the use of these pages. Your browser communicates directly with Unbounce to transmit the data specified in point 3 of these notes and to set cookies.

Third-party provider contact details: Unbounce Marketing Solutions Inc., 400–401 West Georgia Street, Vancouver, BC V6B 5A1, Canada; terms of service:; privacy policy:

  1. Use of Userlike

This website uses Userlike, live chat software of Userlike UG (limited liability; ‘Userlike’). When using this service, the data you provide and the data specified in point 3 of these notes are transmitted to Userlike. Userlike uses ‘cookies’, text files that are stored on your computer for 30 days to enable you to chat with us personally in real time on the website. The data collected for use of the chat software is not used to identify visitors personally, and is not merged pseudonymously with users’ personal data.

  1. Links to other websites

Our service includes links to other providers. We cannot warrant that the relevant providers comply with the provisions of the privacy policy.

  1. Changes to the privacy policy

Internet developments, the development of our service and changes in our legal position shall require that our data protection information be updated. This is the current version.

Eschborn, May 2018