Reporting System




Compliance with laws, regulations, and internal guidelines is of utmost priority for the Volkswagen Group. This naturally applies to LOGPAY as well. Only by adhering to rules and standards can we prevent harm to our company, employees, and business partners.

It is essential to identify, address, and rectify misconduct at an early stage. That's why we have entrusted the Central Investigation Office with running an independent, unbiased, and confidential reporting system. This necessitates the vigilance and willingness of all individuals to report possible serious rule violations when specific indicators arise. We also highly appreciate receiving relevant information from our business partners, customers, and other third parties. You can submit reports to the reporting system at any time and in any language.



Compliance with legal regulations, internal rules, the principles of our code of conduct, and the Code of Conduct for Business Partners is of utmost importance within the Volkswagen Group. The success of our company is based on integrity and compliance.

To meet this standard, it is crucial to be aware of and prevent any possible misconduct by our own employees or those of our suppliers. Therefore, the Central Investigation Office operates an independent, impartial, and confidential reporting system. A key pillar of our reporting system is the principle of a fair process. It ensures the utmost protection for reporters, affected parties, and employees who participate in investigating reported misconduct. This includes providing options for anonymous reporting and communication. We assure that we will not take measures to identify anonymous reporters who do not misuse our reporter system. Discrimination against reporters and all individuals contributing to investigations within the Volkswagen Group will not be tolerated. For affected parties, the presumption of innocence applies until the violation is proven. Investigations are conducted with the utmost confidentiality. Information is processed through a fair, prompt, and secure procedure.

Do you have a concern or feedback regarding a LOGPAY product or service?

We appreciate your understanding that the reporter system, unfortunately, cannot accept, process, or forward customer inquiries or concerns.

How does Volkswagen process your report?

Qualified and experienced staff from the Central Investigation Office thoroughly review all reports for potential serious violations of rules by Volkswagen Group employees and systematically investigate them. Initially, you will receive an acknowledgment of receipt. Next, the Investigation Office assesses your report. This includes gathering information, especially from the whistleblower. Only if this leads to a reasonable suspicion of a potential rule violation will an appropriate investigation unit be tasked with examining the case. Subsequently, the Investigation Office evaluates the investigation results and, in the case of identified misconduct, makes appropriate sanctioning recommendations. Information about the processing status* of your report and the result of any investigation will be promptly communicated to you.

Potential violations of the Code of Conduct for Business Partners, including serious risks, human rights violations, and environmental violations by direct and indirect suppliers, can also be reported to the Central Investigation Office. This also applies to other reports that require immediate action by the company. The Investigation Office informs the relevant departments, which handle the matter accordingly. This includes necessary measures to minimize or end violations and/or risks.

You can find further information about the procedural principles of the Volkswagen Group's complaint mechanism here.

*The processing time may vary and depends, among other factors, on the nature of the report.

If you are willing to do so but still want to maintain your anonymity with respect to the company, you can use the protected online reporting channel of the Volkswagen Group or contact the ombudspersons.


To ensure that your report, which you address to the Central Investigation Office, can be processed and investigated effectively, it's important to make your report as specific as possible. It can be helpful to consider the five "W's" when making your report: WHO? WHAT? WHEN? HOW? WHERE?

As a reporter, please ensure that your descriptions can be understood by individuals who may not be familiar with the subject. It is helpful if you are available for further questions. If you are willing to do so but still wish to maintain your anonymity with respect to the company, you can use the contact through the ombudspersons. However, this does not affect your legally established right to contact the relevant authorities.


The reporter system offers various channels to report potential misconduct by employees or violations of the Code of Conduct for Business Partners within our supply chain that require a prompt review and, if necessary, response from our company.


You can provide reports around the clock through the following international toll-free telephone number: +800 444 46300*.  

If your local telephone service provider does not support the toll-free service, you can also use the following toll number to submit your report: +49 5361 946300.


You have the option to contact the Investigation Office through an internet-based communication platform called BKMS in various languages. The system is confidential and secure.

Important Note: If your preferred language is not listed, reporting is possible in any other language. Additionally, you can contact the Central Investigation Office via email or postal mail in any language.


Email: io@volkswagen.de

Post address: 
Zentrales Aufklärungsbüro
Postfach 1717
38436 Wolfsburg (Innenstadt) 

In Person:
Zentrales Aufklärungsbüro
Porschestraße 1
38436 Wolfsburg (Innenstadt)   

Please schedule an appointment through io@volkswagen.de.


The Volkswagen Group has appointed external lawyers (ombudspersons) who provide advice on the reporter system or ensure that reports from reporters—if desired, also anonymously—are forwarded to the Investigation Office. If you would like to contact the ombudspersons, you can find all the necessary information at the following link: 


You can access the privacy policy for the Volkswagen Group's described reporter system, which is used for submitting reports, through the link below.


Do you have any further questions?

For questions regarding the reporter system at LOGPAY, our Compliance Officer will also be happy to answer via email at: compliance@logpay.de.

The impartial Compliance Officer provides information and communicates the reporting system locally, acting as the link between LOGPAY and the Central Investigation Office. However, you also have access to the qualified and experienced colleagues of the Central Investigation Office. Furthermore, the impartial Compliance Officer will ensure that LOGPAY complies with the legal requirements for the reporting system.